Privacy Policy

Magic Win Casino – Privacy Policy

At Magic Win Casino, we take the privacy of our players seriously. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, who we may share it with, and what rights you have in relation to your data. This policy applies to all users who access our website at https://magicwin-casino-uk.com and use any of the services we provide.

Magic Win Casino is operated by MagicWin MLTD, registered at Barge straat 1, and its wholly owned subsidiary, MagicWin LTD, registered at Hollandia 24. For the purposes of UK data protection law, MagicWin MLTD acts as the data controller in respect of the personal information we hold about you. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in everything we do.

If you have any questions about this policy or about how we handle your personal information, you can reach us at any time by email at [email protected] or by telephone on +44 330 808 7970.

What Information We Collect

When you register an account with us, place a bet, make a deposit or withdrawal, contact our support team, or simply browse our site, we may collect and process a range of personal information about you. The categories of data we typically hold include your full legal name, date of birth, residential address, email address, and telephone number. Where required for identity verification and anti-money laundering purposes, we will also collect copies of government-issued identification documents such as a passport or driving licence, as well as proof of your address and, in some cases, evidence of your source of funds.

In addition to information you provide directly, we collect certain technical data automatically when you use our platform. This includes your IP address, browser type and version, device type, operating system, the pages you visit on our site, the time and date of those visits, and session duration. We may also record details of your gambling activity on our platform, including deposits, withdrawals, wagers placed, games accessed, and any promotional codes redeemed. Where you contact us via live chat, email, or telephone, records of those communications may be retained.

How We Use Your Personal Information

We process your personal information on several legal grounds under the UK GDPR, and the purpose for which we use your data will determine which legal basis applies.

To perform our contract with you. When you open an account and use our services, we process your name, contact details, date of birth, and payment information to manage your account, process transactions, and deliver the services you have requested. Without this information, we cannot provide you with a functioning account or allow you to participate in our games.

To comply with our legal obligations. As an operator offering gambling services to UK-based players, we are subject to a range of regulatory requirements. We are legally required to verify your identity and age before allowing you to gamble, and to carry out ongoing Know Your Customer (KYC) and Anti-Money Laundering (AML) checks in accordance with the Proceeds of Crime Act 2002 and other applicable legislation. This means we must collect, verify, and retain your identification documents. Failure to provide this information when requested may result in your account being suspended or closed. We may also be required to retain certain records for a minimum of five years following the end of our relationship with you, in line with anti-money laundering requirements.

To protect our legitimate interests. We may use your information to detect and prevent fraud, cheating, or other misuse of our platform; to manage risk; to investigate complaints; to enforce our Terms and Conditions; and to improve the security and performance of our services. We may also use aggregated, anonymised data to analyse trends and understand how our platform is being used, which helps us develop and improve it over time.

With your consent. Where we send you marketing communications by email, SMS, or other channels about our promotions, new games, or special offers, we do so on the basis of your consent. You may withdraw that consent at any time by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences in your account settings, or by contacting our support team directly.

Responsible Gambling and Player Protection

We take our responsible gambling obligations seriously. Where you use any of our safer gambling tools, such as deposit limits, loss limits, cooling-off periods, session reminders, or self-exclusion, we will retain records of those elections and use them to ensure we respect your choices. If you self-exclude from Magic Win Casino, we will take steps to ensure you do not receive marketing communications during the period of your exclusion, and we will make reasonable efforts to prevent you from re-opening an account or circumventing your restrictions.

We may also monitor your gambling behaviour to identify signs of potential harm. This is both a regulatory obligation and a reflection of our genuine commitment to player welfare. If our monitoring suggests your play warrants attention, we may contact you to discuss your experience and offer information about support organisations.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to ensure the site functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit a website.

We use strictly necessary cookies that are essential to the operation of the site, such as those that keep you logged in during a session. We also use analytical cookies to understand how visitors interact with our site, and marketing cookies where you have given your consent, to deliver relevant content and measure the effectiveness of our promotions. You can manage or withdraw your cookie preferences at any time through your browser settings or via the cookie preference centre on our website. Please be aware that disabling certain cookies may affect the functionality of parts of our site.

Sharing Your Information

We do not sell your personal information to third parties. However, we do share your data with certain third parties in the course of operating our business, and only to the extent necessary for the purposes set out in this policy.

We share information with payment processing providers to facilitate deposits and withdrawals. We work with identity verification and KYC service providers who help us confirm the identity and age of our players. We use third-party software providers whose platforms power certain games on our site, and those providers may receive limited data necessary for the provision of those games. We also share data with our customer support platform providers, fraud detection services, and analytics tools that help us understand site usage.

Where required by law or where we receive a valid request from a competent authority such as the police, HMRC, or the Information Commissioner’s Office, we will disclose personal information as required. We may also share information if we believe it is necessary to prevent or detect crime, protect the safety of individuals, or defend legal claims.

Any third parties with whom we share personal data are required to handle that data securely and in accordance with applicable data protection law. Where those parties act as processors on our behalf, we have data processing agreements in place with them.

International Data Transfers

Our operations and some of our service providers are based outside the United Kingdom. Where we transfer personal data outside the UK, we take steps to ensure that those transfers comply with UK data protection law. This may involve relying on an adequacy decision made by the UK Secretary of State, or putting in place appropriate safeguards such as the International Data Transfer Agreement (IDTA) or equivalent contractual clauses recognised under UK law. If you would like further details about the safeguards in place for any specific international transfer, you can contact us using the details below.

How Long We Keep Your Data

We do not retain your personal information for longer than is necessary for the purposes for which it was collected. The retention period will depend on the nature of the data and the reason it was collected. Account information and records related to your gambling activity will generally be retained for a minimum of five years following the closure of your account, in line with our AML and regulatory obligations. Marketing preferences are held for as long as you hold an account with us or until you withdraw your consent. Cookies and session data are retained for varying periods depending on the type of cookie involved.

When data is no longer required, we will delete or anonymise it securely.

Your Rights Under UK Data Protection Law

Under the UK GDPR and the Data Protection Act 2018, you have a number of rights in relation to the personal information we hold about you. These rights are as follows.

You have the right to access the personal information we hold about you. You can make a Subject Access Request and we will provide you with a copy of the relevant data, along with information about how it is being used, within one calendar month of receiving your request.

You have the right to rectification if any of the information we hold about you is inaccurate or incomplete. You have the right to erasure in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected, provided that no legal obligation requires us to retain it.

You have the right to restrict processing in certain situations, and the right to object to processing where we rely on legitimate interests as our legal basis. Where we process your data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before you withdrew it.

You also have the right to data portability, which means you can request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

To exercise any of these rights, please contact us at [email protected] or by telephone on +44 330 808 7970. We will respond to your request within one month, though in complex cases we may extend this by a further two months, and we will notify you if this is the case.

Security

We use industry-standard encryption technologies, including Secure Socket Layer (SSL) protocols, to protect personal and financial data transmitted between your device and our servers. Access to personal data within our organisation is restricted to those who have a genuine need to process it in the course of their duties, and all staff with access to personal data receive appropriate training on data protection obligations.

While we take robust measures to protect your information, no method of data transmission or storage can be guaranteed to be entirely secure. If you have any concerns about the security of your account, please contact us immediately.

Children and Underage Gambling

Our services are strictly for individuals aged 18 or over. We do not knowingly collect or process personal data relating to children. Age verification checks form part of our onboarding process and are carried out before any gambling activity is permitted. If you believe that a minor may have accessed our services, please contact us immediately at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or our services. Any changes we make will be published on this page, and where the changes are significant, we will take steps to notify you directly. We encourage you to check this page periodically to stay informed about how we handle your personal information.

How to Complain

If you are unhappy with the way in which we have handled your personal information, we would ask that you contact us in the first instance so that we have the opportunity to address your concerns. You can reach our team at [email protected] or on +44 330 808 7970.

If you remain dissatisfied after raising the matter with us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO can be contacted via its website at https://ico.org.uk, by telephone on 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.